CUSTOMER RELATIONS TEAM MEMBER (UK BASED)

Job Description

Job title: Customer Relations Team Member

Reports to: Deputy Operations Manager

Direct reports: NA

Location: Andover

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Overall Purpose of the role

As the first point of contact for the business the job holder is responsible for demonstrating a professional and confident manner. The role involves a high level of communication both internally and externally therefore accuracy and attention to detail is key.

Liaising with customers and communicating directly with the Kitchen and on-site operation teams to ensure a smooth and efficient service.

[This job role encompasses the ‘Food Staff’ job description].

Principal Accountabilities

  • As the first point of contact for the business you must demonstrate a professional and confident telephone manner. Answering and actioning any quotes/orders by phone or email ensuring particular attention to detail.
  • Demonstrate excellent communication skills. Processing quotes/orders into the ordering system and communicating accurate quotes/orders to customers in a timely and professional manner. Whilst communicating order details with the relevant site teams promptly ensuring the best lead time to allow them to manage workload and requirements.
  • Ensure emails are continually monitored and prioritized appropriately. Queries and requests handled appropriately and escalated as required.
  • Produce accurate job packs for the kitchen and drivers ensuring they are fully completed and communicated promptly.
  • Responsible for sourcing and collection of routine shopping, as well as sourcing non-stock items online or from specialist suppliers as and when required.
  • During busy times there may be a requirement for the job holder to complete deliveries, including delivery to airports and support the kitchen team.
  • Maintain a clean and tidy work environment.
  • Act as a team player, supporting the kitchen team with orders or other functional duties as required.
  • Confident in approach to work, able to use own initiative, whilst managing changing priorities.
  • Assist with overseeing and allocating drivers daily deliveries.

Work towards completing and exceeding individual goals set.

  • Carry out any reasonable request as directed by the Operations management.

Person Specification

  • Flexible approach to working due to the nature of the business.
  • A good level of English language.
  • Comfortable accessing computer systems, experience using Microsoft.
  • Full, clean driving licence and aged 21 years or over (due to company vehicle insurance requirements).
  • Food safety/Food hygiene qualification desirable but not essential.


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    Minimum Graduation is Degree or Diploma compulsory