POSITION: CARE HOME MANAGER
Purpose of the role To oversee the day-to-day delivery of high quality care within the home.
The Registered Manager is directly accountable to the Directors and to the Care Quality Commission. In this role you will be leading a care team of Deputy Manager, Head of Care, Senior Carers, Carers, Housekeepers, Leisure staff and Kitchen staff.
Hours per week 40 hours per week, Monday to Friday with 24/7 on call availability to support the home outside of office hours. There is an on call system in place which you will participate in, one in every four weeks, however you will be the route of escalation for on call staff to support. Flexibility around working hours is necessary to meet the needs of the service.
Job description & Key responsibilities. To provide consistent leadership to staff. To ensure all building safety requirements are inspected, serviced and safe. Ensuring external professionals are booked during the appropriate time frame & schedule. To ensure regulatory requirements are met and exceeded. Efficiently manage the day-to-day delivery of the care service. Manage all aspects of the staff team. To carry out and review risk assessments. Effectively communicate information and instructions to staff. Manage and coordinate the delivery of staff training and development. Provide leadership to ensure staff are clear about their duties and responsibilities. Ensure families, friends and networks are communicated with, updated and relationships are maintained. Manage all HR issues that arise, within the scope of correct employment laws, ensuring fairness and compassion throughout. To seek advice and cooperate with external HR service that ARG Global engages. Carry out regular auditing of the service. Ensure employment and employee retention is maximised. Verify rotas & timesheets for payroll.
Care-specific responsibilities Responsible for the safe delivery and accurate recording of care in line with legislation, the CQC, and our Company policies. Be cooperative when working with external agencies and stakeholders such as Local Authority, NHS and contractors.
Manage and update Company policies. Keep up to date with best practice in social care and apply this knowledge to your work. Understand and monitor health and safety in the workplace. Lead on infection prevention and control. Ensure DoLS applications are managed, monitored and conditions are met. To oversee and maintain a safe working kitchen, complying with all Environmental health requirements. Manage and coordinate staff quality assurance. Be prepared to work flexibly to ensure the safe delivery of the service. To complete care plans, implementation and reviews. To manage and meet all fire regulatory needs. To assess and manage all COSHH related responsibilities. To monitor all incidents, accidents and concerns for trends and mitigate the risks. Lead all safeguarding enquiries and implementing agreed actions. Promote the interests of our clients and provide a person-centred service. Conduct assessments to prospective clients and carry out all duties required to commence care. Provide clear information to all our clients and their representatives about our service. Communicate effectively with clients, their families and representatives, staff and other health and social care professionals to deliver the best possible care. Maintain confidentiality for clients, their families and our employees. Seek feedback from those in contact with the service and implement required actions, ie complaints & compliments. Oversee all medication administration and the safe handling of medication. Respond to any issues identified in Quality Assurance, action plan and deliver. Interview prospective care worker candidates and coordinate inductions for new staff . Manage and coordinate training for all staff. Maintain high occupancy levels for the service. Manage staffing levels to ensure sufficient numbers of suitably qualified staff. Effectively manage your staff providing information, guidance and on-going supervision. Implement the Company policies in relation to absence, disciplinary and grievance matters. Ensure all emergency on-call issues are dealt with effectively including covering either directly or indirectly when care workers are sick or unexpectedly absent at short notice. Representing the company Attend relevant network meetings, workshops, conferences etc. Be an ambassador as the face of the business. Embed the Company ethos of high quality person-centred dignified care in all your work. Seek out and implement industry initiatives. Managing the Company’s social media accounts.
Essential Personal attributes Caring and compassionate towards people in need of care and support. Commitment to the values of respect, dignity, equality, privacy and non-discriminatory care practice, promoting the rights of people and their independence. Self-motivated, proactive and keen to learn. Willing to seek guidance when needed and follow instructions. Excellent time management and reliability. Professional manner and appearance. Knowledge and understanding of; the needs of people who require care and support, Best practice with regard to providing high quality person-centred care. Understanding of dementia and end of life care. The regulatory responsibilities of a Registered Manager, the law and regulations relating to the service confidentiality in relation to clients, staff and the Company. Understanding of recognising abuse and following safeguarding procedures.
Experience, skills and qualifications NVQ Level 5 Diploma in Leadership for Health and Social Care or equivalent, or be willing to work towards this. Effective communication skills. Experience of building positive working relationships with clients, their families, staff and other health and social care professionals. Experience in the delivery of social care in a dignified and respectful manner that promotes independence, choice and privacy of the client. Experienced user of Microsoft Office, Microsoft Exchange and the Internet. Administrative skills and computer literacy with strong focus on attention to detail and accuracy. Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff. Ability to plan, organise and prioritise your workload and your team’s workload effectively to meet deadlines. Experience of working collaboratively as part of a team.
Additional requirements Willingness to work flexibly and to keep knowledge and skills up to date. Enhanced Disclosure from the Disclosure and Barring Service Desirable. Previous experience as a Registered Manager for Residential care services.
Employment is conditional on receipt of a satisfactory DBS, two references from your most recent employment, proof of qualifications and successful registration with the Care Quality Commission.
This list of duties is not exhaustive and you will likely be required to undertake additional ad hoc duties for which any required or relevant training will be provided.