Flexible, depending on the needs of the business 40 hours per week
£22,400 per annum
Kingston, Hampshire and Surrey
Line Manager and Management Team
Job Summary/ Purpose
To look after the physical, emotional, cultural and social needs of the Clients using a person-centred approach.
To observe and promote the Client’s choice, independence, dignity, privacy, fulfilment and other rights.
To create and maintain good professional relationships with Clients, their family and friends and other stakeholders.
To actively support other Care Workers.
To adhere to all regulatory and statutory obligations and CMS policies, procedures and guidelines.
To actively market CMS and promote a positive, personal and professional profile, ensuring the good reputation of CMS at all times.
To provide personal care and support to Clients with a wide range of needs, illnesses and disabilities.
To know and understand the care and support of the Client.
To undertake the tasks detailed in the Client’s care and support plan using a person centred approach and in the least intrusive way.
To encourage the independence and motivation of the Client and not foster dependent behaviour.
To provide input into the care and support plans of Clients by regularly feeding back to the Field Care Supervisor.
To assist Clients getting up in the morning and going to bed at night.
To assist Clients to wash, bath and shower.
To assist Clients to dress and undress.
To assist Clients to look after their skin, teeth, hair and nails.
To assist Clients with toileting, continence management and personal hygiene.
To assist Clients with their medication at the agreed level of support and as detailed in their Medication Care Needs Assessment.
To prepare food and drink for the Client, being aware of the Client’s choice, likes/dislikes, nutritional needs and cultural requirements.
To provide light general household domestic duties, including housework and laundry, as detailed in the care plan or instructed by Management.
To use manual handling equipment safely and correctly.
To take responsibility for the safe handling of property and equipment belonging to the Client.
To maintain good communication and develop effective working relationships with Clients.
To provide companionship to the Client, actively talking and listening to them about their interests.
To help the Client to maintain contact with their family and friends.
To accompany the Client on trips into the community.
To assist the Client to manage their personal affairs.
To ensure as safe as possible the living environment for the Client, whilst respecting the Client’s choice and rights.
Recording and reporting
To maintain detailed accurate records in respect of care and medication support given and tasks undertaken.
To regularly read care and support plans, acknowledging changes.
To protect the confidentiality of all information relating to the Client and not divulge information to anyone who is not authorised to receive it.
To promptly report to the office or Out of Hours Care Coordinator any issues concerning the care, support, wellbeing or behaviour of the Client and update records accordingly.
To continue to monitor where concerns have been reported and recorded.
To recognise the signs of abuse and immediately report abuse or suspected abuse to a Manager.
To report any complaints to the office or Out of Hours Care Coordinator.
To contact the office or Out of Hours Care Coordinator if running late.
To dress appropriately, wearing uniform and using personal protective equipment provided by CMS.
To seek out best practice and look at innovative ways to improve the quality and efficiency of service delivery.
To attend and participate in regular Care Worker team meetings and any other relevant meetings.
To attend in house and external training pertinent to the role of Care Worker.
To ensure completed weekly timesheets are submitted on time.
To observe all health & safety rules and take reasonable care to promote health and safety of self and others and raise any concerns to the Field Care Supervisor.
To aim to ensure everyone has equal treatment and equal access to services and employment.
Any other duties requested by Senior Management, which are within the scope of the post.
Special Conditions attached to post
• Flexible working, as evening and week end work is required
• Own transport
NVQ Level 3 in Health and Social Care
Diploma in Health and Social Care
Experience & Knowledge
Experience of providing high standards of care provision
Experience of meeting the needs and support of Clients
Experience of fostering professional relationships with customers
Sound understanding of good care principles
Understanding of regulations and legislation within the domiciliary care profession
Understanding of safeguarding adults at risk
Skills, Abilities and Attributes
Strives to reach the highest standards in customer service
Communicates effectively, both verbally and non verbally
Compassionate, patient and empathetic
Flexible and approachable with a positive attitude, even under pressure
Deals with emergencies and difficult situations
Records with accuracy and detail
Works on own initiative
Commitment to own professional and personal development
The right to live and work in the UK
At least 3 months' previous paid experience working in a care environment in the UK within the last 3 years
Referee contact details for your current place of work, including a manager who can comment on your ability, and for all employments in the past 3 years
A certificate confirming your participation in a practical Moving and Handling course in the last 12 months (or a willingness to pay for a practical Moving and Handling Caremaid course)
You will need access to a smartphone, iPhone (7 or later), iPad or iPod touch compatible with IOS 13.1 (or later) or Android device with a 10 operating system (or later), with internet access to manage your rota via our homecare app