DOM. HCA (02P) RAINBOW

RCS, HERTFORDSHIRE

Job Description and Person Specification

Job Title

Senior Care Worker

Standard Occupational Classification Code

6146

Job Hours

Flexible, depending on the needs of the business 40 hours per week

Salary

£20,480.00 per annum

Location

Hertfordshire

Reports to

Registered Manager and Management Team

Contractual notes

Permanent

Job Summary/ Purpose

  • To look after the physical, emotional, cultural and social needs of the Clients using a person-centred approach.
  • To observe and promote the Client’s choice, independence, dignity, privacy, fulfilment and other rights.
  • To create and maintain good professional relationships with Clients, their family and friends and other stakeholders.
  • To actively support other Care Workers.
  • To adhere to all regulatory and statutory obligations and RCS, HERTFORDSHIRE policies, procedures and guidelines.
  • To actively market RCS, HERTFORDSHIRE and promote a positive, personal and professional profile, ensuring the good reputation of RCS, HERTFORDSHIRE at all times.

Job Responsibilities

  1. Care provision
  • To provide personal care and support to Clients with a wide range of needs, illnesses and disabilities.
  • To know and understand the care and support of the Client.
  • To undertake the tasks detailed in the Client’s care and support plan using a person centred approach and in the least intrusive way.
  • To encourage the independence and motivation of the Client and not foster dependent behaviour.
  • To provide input into the care and support plans of Clients by regularly feeding back to the Registered Manager.
  • To assist Clients getting up in the morning and going to bed at night.
  • To assist Clients to wash, bath and shower.
  • To assist Clients to dress and undress.
  • To assist Clients to look after their skin, teeth, hair and nails.
  • To assist Clients with toileting, continence management and personal hygiene.
  • To assist Clients with their medication at the agreed level of support and as detailed in their Medication Care Needs Assessment.
  • To prepare food and drink for the Client, being aware of the Client’s choice, likes/dislikes, nutritional needs and cultural requirements.
  • To provide light general household domestic duties, including housework and laundry, as detailed in the care plan or instructed by Management.
  • To use manual handling equipment safely and correctly.
  • To take responsibility for the safe handling of property and equipment belonging to the Client.
  • To maintain good communication and develop effective working relationships with Clients.
  • To provide companionship to the Client, actively talking and listening to them about their interests.
  • To help the Client to maintain contact with their family and friends.
  • To accompany the Client on trips into the community were required.
  • To assist the Client to manage their personal affairs were required.
  • To ensure as safe as possible the living environment for the Client, whilst respecting the Client’s choice and rights.

  1. Recording and reporting
  • To maintain detailed accurate records in respect of care and medication support given and tasks undertaken.
  • To regularly read care and support plans, acknowledging changes.
  • To protect the confidentiality of all information relating to the Client and not divulge information to anyone who is not authorised to receive it.
  • To promptly report to the office or Out of Hours Care Coordinator any issues concerning the care, support, wellbeing or behaviour of the Client and update records accordingly.
  • To continue to monitor where concerns have been reported and recorded.
  • To recognise the signs of abuse and immediately report abuse or suspected abuse to the Registered Manager.
  • To report any complaints to the office or Out of Hours Care Coordinator.
  • To contact the office or Out of Hours Care Coordinator if running late.
  1. General
  • To dress appropriately, wearing uniform and using personal protective equipment provided by RCS, HERTFORDSHIRE.
  • To seek out best practice and look at innovative ways to improve the quality and efficiency of service delivery.
  • To attend and participate in regular Care Worker team meetings and any other relevant meetings.
  • To attend in house and external training pertinent to the role of Care Worker.
  • To ensure completed weekly timesheets are submitted on time.
  • To observe all health & safety rules and take reasonable care to promote health and safety of self and others and raise any concerns to the Registered Manager.
  • To aim to ensure everyone has equal treatment and equal access to services and employment.
  • Any other duties requested by Senior Management, which are within the scope of the post.

Special Conditions attached to post

• Flexible working, as evening and week end work is required

• Driver’s Licence/Own transport arrangements.

Person specification

Essential

Desirable

Qualifications

NVQ Level 3 in Health and Social Care

  • Diploma in Health and Social Care

Experience & Knowledge

  • Experience of providing high standards of care provision
  • Experience of meeting the needs and support of Clients
  • Experience of fostering professional relationships with customers
  • Sound understanding of good care principles
  • Understanding of regulations and legislation within the domiciliary care profession
  • Understanding of safeguarding adults at risk

Skills, Abilities and Attributes

  • Strives to reach the highest standards in customer service.
  • Communicates effectively, both verbally and non-verbally.
  • Compassionate, patient and empathetic
  • Flexible and approachable with a positive attitude, even under pressure
  • Self-motivated
  • Deals with emergencies and difficult situations
  • Records with accuracy and detail
  • Works on own initiative
  • Team player
  • Commitment to own professional and personal development

Role specification

  • The right to live and work in the UK.
  • At least 3 months' previous paid experience working in a care environment in the last 3 years.
  • Referee contact details for your current place of work, including a manager who can comment on your ability, and for all employments in the past 3 years.
  • A certificate confirming your participation in a practical Moving and Handling course in the last 12 months (or a willingness to attend a practical Moving and Handling course)
  • You will need access to a smartphone, iPhone (7 or later), iPad or iPod touch compatible with IOS 13.1 (or later) or Android device with a 10 operating system (or later), with internet access to manage your rota via our homecare app.

Other

Ability to travel