Night Auditor
A 200 rooms Luxury hotel in Cheshire, UK is looking for a NIGHT AUDITOR to join the team. This is a great opportunity for someone who is energetic and wants to work with an excellent team.
Responsibilities for Night Auditor
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Process invoices, post checks to vendors and distribute employee checks
- Respond to guest complaints, requests and emergencies
- Reconcile all accounts in a timely manner
- Verify that all EOD work has been performed by other departments
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
Qualifications for Night Auditor
- Experience working on Opera system
- Excellent communication and math skills
- 2+ years' experience in customer service or hospitality
- Able to learn computer functions and other on-the-job skills
- Strong eye for details
- Good problem-solving skills
- Ability to multitask
- Solid customer service skills
- Strong written and verbal communication skills
- Exceptional customer service skills
Wages: £26,000
Benefits
Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:
-
- Share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Complimentary use of our gym and swimming pool facilities
- Complimentary round of golf and only £10 a round for friends and family
- 20% off treatments
- 15% off spa retail
- Use of the luxury Spa Garden for only £25 each for yourself and friend or family member
- Occupational Health support
- Rewarding our Stars of the Month
- Celebrating employee birthdays
- Refer a friend scheme
- Learning and Development for your career progression
- Access to high street discount platform
- Access to a wellbeing platform
- Access to an Employee Assistance Program