Brief Job Description Director of Operation UK Hotels
Reports to: Group Vice President
Location : United Kingdom
As a Director of Operation UK Hotels overseeing hotel managers, operation manager for each hotel within UK , your role encompasses overseeing the operations of multiple hotels within a group Your
Key responsibilities typically include:
- Strategic Planning: Developing and implementing the group's overall business strategy, goals, and objectives in line with the company's vision and mission.
- Financial Management: Ensuring financial success by monitoring and analyzing financial performance, setting budgets, maximizing revenue, controlling costs, and optimizing profitability across all properties.
- Operations Management: Overseeing the day-to-day operations of each hotel, including front office, housekeeping, food and beverage, sales and marketing, human resources, and other departments. You'll work closely with hotel managers to ensure consistent and efficient operations.
- Guest Satisfaction: Ensuring high levels of guest satisfaction and quality service delivery across all properties. This involves maintaining brand standards, addressing guest feedback and complaints, and implementing strategies to improve guest experiences.
- Staff Development and Training: Developing and implementing training programs, fostering a positive work culture, and motivating and inspiring teams to achieve excellence in service standards.
- Sales and Marketing: Collaborating with the sales and marketing teams to develop and execute effective strategies to attract guests, increase occupancy rates, and drive revenue growth across the group's properties.
- Brand Management: Safeguarding the reputation and brand image of the group by ensuring consistent brand standards, implementing marketing initiatives, and monitoring guest feedback and online reviews.
- Relationship Management: Building and maintaining strong relationships with key stakeholders, including owners, investors, corporate partners, and local authorities, to ensure smooth operations and successful business collaborations.
- Market Analysis: Conducting market research and analysis to identify market trends, competitors, and opportunities for growth. Utilizing this information to develop strategies that enhance the group's market position and competitiveness.
- Compliance and Legal: Ensuring compliance with industry regulations, local laws, health and safety standards, and company policies across all properties within the group.
- Ensure the Business interests of all stakeholders are of prime importance.
- Conduct Job Chat / Appraisals for your direct team including hotel audits for each hotel.
- To adhere to further jobs that may has been assigned by the Executive Senior managements as perceived a reasonable instructions within your role on the job.